Holiday Inn Express Birmingham Star City, an IHG Hotel

The room was a very good size and liked the walk in shower with seating area and handrail. Very thoughtful for Senior guests. Breakfast very good.

The tiles at the entrance are in need of immediate repair to prevent trips and falls. The hotel staff were friendly and helpful with guests though when we checked in, a longer-term member of staff was talking unkindly to what seemed to be a member of staff in training. She was belittled about having been shown something previously and being unable to complete the task unaided and it wasn't nice. The bed was comfy. The pillows were awful. The hotel was clean. The carpet was vacuumed but could do with a shampoo. The shower was excellent. The breakfast was fantastic. The location was ideal for restaurants, Villa park & other attractions but was out of the way enough to be quiet.

Aaron on reception from the moment we got there was polite and very friendly and welcoming, the room was extremely spacious and we all loved the little note in the bathroom stating if you had forgotten something not a problem you had spares and to just notify you if we needed anything. When we went down to breakfast we loved how hot the food was but also how clean the area was, being a serve your own we was aware there would be abit of untidiness due to this fact and there wasn't any at all. All the staff in the morning were polite and welcoming, which helped us stay relaxed for our breakfast. As a group of 4 (2 twin rooms) we all loved our experience and can't wait to book a visit again, to which we are already planning for next year.

The bed was really very comfortable. The cleanliness was superb. The breakfast was very good, with a good coices and varieties of food. We had the pleasure to get dinner and the experience was superb.

Sophia was excellent and always is, to be honest. We are return visitors, and she always goes above and beyond to make us comfortable, whether she is managing breakfast and catering to our dietary requirements or front of house; this time in particular I came alone with my baby. She assisted me to my room, with my bags and set up the heating in my room after a friendly chat at reception. May I add this was after midnight. It was much appreciated and helped me feel at ease first time travelling alone with baby. I chose to stay at this hotel for the familiarity although having business on the other side of town and was not disappointed. I stayed two nights and was offered clean towels etc in the morning. The bed was comfortable, showers hot and spacious, breakfast plentiful, hot and varied, parking is free, good/quick access to motorways. I would recommend and stay again. Thank you so much for your efforts!